Shipping policy
Fast and Reliable Shipping
We understand the excitement of receiving your order promptly, and we are committed to delivering your merchandise as quickly as possible. Most items in our store are processed swiftly and will arrive at your doorstep in no time.
Free Shipping
We are pleased to offer free shipping on all orders over $79.90, providing you with excellent value and service.
International Shipping to Over 200 Countries
We proudly offer international shipping to more than 200 countries worldwide, ensuring that our products reach fans across the globe. We are dedicated to providing the best merchandise and service to meet the needs of our international customers.
Customs Fees
Please note that we are not responsible for any customs duties or fees once the items have been shipped. By purchasing from us, you acknowledge and consent that one or more packages may be subject to customs charges upon arrival in your country.
Estimated Shipping Times
Shipping time varies based on your location. Below are our estimated delivery times using our insured international shipping courier:
| Location | Estimated Shipping Time |
|---|---|
| United States | 8-25 Business Days |
| Canada, Europe | 8-25 Business Days |
| Australia, New Zealand | 8-25 Business Days |
| East Asia | 8-25 Business Days |
| Southeast Asia | 8-25 Business Days |
| Middle East | 8-25 Business Days |
| Mexico, Central America, South America | 8-25 Business Days |
Max Delivery Time: 45 business days
Note: A business day refers to Monday through Friday, excluding weekends. Please allow 2-4 business days for order processing, which is not included in the estimated shipping time.
Tracking Information
Yes, we provide tracking details for every order. Once your order has been processed and shipped, you will receive an email with a tracking number and a link to monitor the delivery progress.
Tracking details will be sent within 1-3 business days after your order ships.
How to Track My Order
You can track your order by visiting our tracking page or through the link provided in the email you received. Alternatively, you can also use this link: https://www.17track.net/en.
Where is My Package?
Shipping internationally may take up to 60 days, depending on your location. For instance, shipments to the US, Europe, or East Asia typically arrive within 24 business days, plus 3 processing days. Shipping may take longer in rare cases due to weather, customs delays, or logistics issues.
Tracking Shows “No Information Available”
For certain shipping carriers, it may take 2-5 business days for tracking information to update after shipment. If your order was placed more than 7 business days ago and there is still no tracking information, please contact us at service@deftoneshop.com for assistance.
My Tracking Says “Delivered” But I Haven’t Received My Package
If your tracking information shows that the package was delivered but you have not received it, we suggest checking with your neighbors, family, or roommates to see if they accepted the package on your behalf. In some cases, the package may have been left with a property manager or at an apartment office. If you provided an incorrect phone number during checkout, the carrier may have been unable to reach you.
If the issue persists, please contact us for further assistance.
Questions or Concerns?
If you have any questions or if something is unclear, please don’t hesitate to contact us.
You can reach us via email at service@deftoneshop.com. We are here to help!